Troubleshooting
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
What personal information are you tracking?
Privacy and Data Protection We are committed to protecting your privacy and being transparent about what data we collect and how we use it. Information We Collect • Account Information - Name, email, company details • Support Interactions - Tickets, communications, and resolution history • Usage ...