How do I pay off an arrears from wallet funds?
Arrears collection is automatic, based on the amount set to collect from each top-up (percentage based). In certain cases a customer or the utility may want to use wallet funds to pay off an arrears. To do this, the customer must first have available funds in their wallet.
Go to the customer's account and select the arrears tab. From there click on the Pay button for the arrears you want to make a payment:
This will bring up a payment dialogue box.
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Select Wallet for Payment Method
- Enter the amount
When complete, press the Pay button to complete the transaction. This will create a payment transaction.