How do I write-off an arrears?

Write off an arrears when you've decided not to collect part or all of a balance. The reason you choose drives the GL coding, so the amount lands in the right account, and the write-off is recorded as a transaction with its own receipt. You can write off the full balance or just a portion.

Open the arrears item

Go to the customer's account and select the Arrears tab. In the ledger, click the ID of the arrears item you want to write off to open its details page.

On the details page, click Write off. This brings up the write-off dialog.

Complete the write-off

1. Enter the Amount to write off. Enter less than the balance shown to write off only part of it.
2. Select the Reason. This drives the GL coding — for example, bad debt.
3. Enter any Comment or reference to other documents, such as a payment agreement number.

When you're done, click Write Off. The system creates a write-off transaction and an associated receipt; the receipt's Payment Method shows as writeoff.

The write-off now appears in the item's Payment History on the details page, with the amount, reason comment, and a type of writeoff. A write-off is final for the amount written off — that portion is cleared from the account and is not recoverable through the ledger. To take a payment instead, see How do I pay off an arrears from wallet funds?.