How to do a reversal?

Reverse a transaction when a payment or top-up was posted in error — the wrong account, the wrong amount, a duplicate, or a payment that later failed to clear. Juice never deletes a posted transaction. Reversing creates a second, offsetting transaction that cancels the first, so both remain visible on the account and the full history stays auditable.

What a reversal does

A reversal is a new financial event, not an edit. When you reverse a transaction, Juice:

  • Creates an offsetting transaction on the account, equal and opposite to the original. Both rows stay in the transaction list.
  • Writes offsetting GL entries — the debit/credit pair booked by the original transaction is reversed, so the general ledger stays balanced and the reversal flows through to the next GL export.
  • Adjusts the customer's balance, returning the wallet and any arrears applied by the original transaction to their prior state.
  • Adjusts the vendor's balance, returning the amount to the vendor who posted the original top-up.

Because the reversal is its own transaction, the original is never removed from the record — it's marked REVERSED instead.

1. Find the transaction

Open the account and go to the Overview tab, which lists the account's transactions newest first. Use Search… to narrow the list if you're looking for a specific date, amount, or transaction ID.

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Each row carries a set of action icons to the left of the transaction ID. Click the wrench icon on the row you want to reverse. This opens that transaction's reversal page.

2. Reverse it

The reversal page shows the single transaction you selected, so you can confirm you have the right one before acting. Check the created **date and time, the login* that posted it, the type, and the serialnumber* against what you expect.

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  1. Enter the reason for the reversal in the notes field. Say what happened and why, in enough detail that someone reading the account six months from now understands it — "duplicate of 33889, posted twice by agent" rather than "error."
  2. Click Reverse. Juice posts the offsetting transaction, writes the offsetting GL entries, and adjusts the customer and vendor balances.

The blue panel to the right of the button tells you which vendor balance the reversal will move and by how much — for example, Vendor balance for comm_mgr 70.00 is adjustable if reversed. Read it before clicking. If the vendor named there isn't the one who posted the original, stop and check that you have the right transaction.

3. Confirm the reversal

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The transaction now carries a REVERSED badge. Back on the Overview tab you'll see both rows — the original and the offsetting entry — and the account's balances will reflect the correction. The GL tab shows the offsetting ledger entries.

There is no "un-reverse." If you reverse the wrong transaction, the fix is to re-post the original payment as a new transaction, with a note explaining the sequence — which is why it's worth reading the vendor balance panel and confirming the transaction details before you click Reverse.