Juice Billing
Juice Billing
How to do a reversal?
Reverse a transaction when a payment or top-up was posted in error — the wrong account, the wrong amount, a duplicate, or a payment that later failed to clear. Juice never deletes a posted transaction. Reversing creates a second, offsetting transaction that cancels the first, so both remain visib...
How to manage a customer's arrears?
Arrears are amounts a customer owes that are collected over time rather than up front. The Arrears **tab on a customer record lists every arrears item, what's still owed on each, and a link into each item's own details page. Use it to raise a new debt against the account, take a payment toward an...
How to read a meter's reads
The Reads tab on a meter shows the consumption readings Juice has collected for that meter, one row per read. Use it when you need to confirm a meter is reporting, check how much energy a customer has used between dates, or verify that reads have been billed. Open the meter, then click the Reads ...
How to search for an account
Account Search is the starting point for most account work — it's where you find a customer's account to open it, take a payment, or check its status. You can search on any combination of fields, filter by account status, start a new account, or export the results. Leave a field blank to ignore i...
How to search transactions and export them to CSV
Transaction Search finds vend, payment, and wallet transactions across every account from one screen. Use it to track down a specific transaction, review a customer's recent activity, or pull a dated set of transactions for reconciliation or reporting. Each field narrows the results, and you can ...
How to update an account's contact info and preferences?
Juice sends customers alerts about their account — most importantly the low-balance warning that goes out before the wallet runs dry and the meter disconnects. Those alerts only reach the customer if the account holds a current mobile number or email address and the matching notification channel ...